Recalls: A Perfect Storm

Record recall volume, a confidence recession, and rising trade equity are colliding at your service drive right now. Here is how service and loyalty teams should respond.

CarMax Just Told You Everything You Need to Know About the Used Car Market.

The largest used vehicle retailer in America deliberately cut retail prices, watched gross profit per unit fall $207, posted a $141 million goodwill impairment, and paused share buybacks. That is not a bad quarter. That is a signal.